AI writing assistant for customer support teams

Yes. Rewrait is a native Mac and Windows app that works at the OS level, so it works in the reply composer of whatever desk you run — Zendesk, Intercom, Help Scout, Front — in the browser or the desktop app, with no per-tool plugin or marketplace install. The same hotkey also works in Slack, email, and your CRM, which is the point: agents do not only write in the help desk. An escalation goes to Slack, a churn save goes to email, internal notes go to the wiki — and they should all sound like your team. Select the draft, press Cmd/Ctrl+Shift+P, choose a shortcut like 'support reply' or 'escalation summary', and the rewrite replaces your draft in place, still unsent and still editable.

Put the voice in the workspace, not in each agent's head. On the Team plan, a lead publishes shared styles and shortcuts — 'support reply', 'refund explanation', 'escalation summary' — and every agent runs them from the same menu, so tone stops depending on who picked up the ticket. The bigger lever is company context: connect your help center or policy docs in Notion, Confluence, or Google Docs (owner-approved, read-only), and rewrites draw on the current policy instead of whatever a macro said when someone wrote it two years ago. That kills the stale-macro problem at the source — update the doc once and every agent's rewrites reflect it the same day. Variants (Warmer, Shorter, More direct) still let each agent match the customer's temperature.

Rewrait is private by default, which matters when the text in question is a customer's ticket. Only the text an agent explicitly selects is processed, on demand, to produce the rewrite — there is no background reading of your desk or your screen. Rewrite history is off unless someone opts in, feedback events never include message text, and the Team plan adds a written no-training guarantee: your team's text is never used to train models. Integration tokens for Notion, Confluence, and Google Docs are encrypted and use read-only scopes, and a workspace owner controls exactly which sources are approved. The security page lists our subprocessors and what each one handles — and if your review needs more than that, ask us directly and you will get a person, not a portal.

Team is $20 per seat per month billed annually, or $25 month to month, with no seat minimum — a five-agent team pays for exactly five seats. That includes unlimited rewrites, 10,000-character selections, premium models, dictation, shared workspace styles and workflows, company-context integrations (Notion, Confluence, Google Docs), owner-managed seats and billing, and the no-training guarantee. Annual billing works out to two months free. Every new account starts with a 14-day free trial of Team — no card required — which is enough time to connect a policy doc, build three or four shared shortcuts, and watch a week of replies before deciding. Larger teams that need SSO/SCIM or audit logs (usually 25+ seats) should talk to us; for everyone else it is fully self-serve.