AI writing assistant for Intercom chat support

No — Rewrait works at the operating-system level, so it sits over Intercom rather than installing into it. It works wherever your teammates write: the inbox reply composer, internal notes, and the saved-replies editor, whether you run Intercom in a browser or in its desktop app. There is nothing to add from the Intercom app store, no workspace permissions to grant, and no access to your conversation data — Rewrait reads only the text someone selects, at the moment they press Cmd/Ctrl+Shift+P. Setup is one desktop install per teammate, on Mac or Windows. The same shortcut and styles also work in follow-up emails, Slack threads, and other text fields. Your team can use the same writing styles across Intercom, email, Slack, and other tools.

Fin can resolve conversations without a human agent. Rewrait helps with the conversations agents still handle, including frustrated customers, edge cases, and refund decisions. Rewrait lets an agent type the answer fast and rough, select it, and send a version that's clear and on-voice — in seconds, at chat speed. It also covers the writing Fin never touches: internal notes, escalation summaries to engineering, the awkward we-don't-support-that message. Fin reduces how many conversations your team handles, while Rewrait helps agents improve the messages they still write.

It replaces a slower step. Watch what agents do today with a tricky reply: copy the draft, switch to a chatbot tab, paste, prompt, wait, copy, switch back, paste, fix the formatting. Rewrait collapses all of that into select, Cmd/Ctrl+Shift+P, pick, replace — without leaving the conversation, in a few seconds. Variants make tone a single choice rather than a rewrite loop: every result comes with Warmer, Shorter, and More direct alternatives, which maps neatly onto chat's three recurring needs. For the longest answers, Pro and Team also include multilingual voice dictation: speak the rough explanation, get clean text, then rewrite it on-voice — often faster than typing when an agent is walking through complex troubleshooting. The workflow removes the copy, paste, prompting, and tab-switching required by a separate chatbot.

That is specifically what the Team plan is for. Tone drift on chat teams usually isn't a training failure — it's that every agent carries a private sense of friendly-but-professional, and at 3am with a queue, the private sense wins. Workspace styles replace it with a shared one: the support lead defines styles like Chat reply or Saying no kindly, optionally backed by your actual voice guide in Notion, Confluence, or Google Docs, and every agent on every shift rewrites with the same styles under the same hotkey. New hires can use the same approved styles as tenured agents from their first week. Team is $20 per seat per month billed annually, $25 monthly, with no seat minimum — and the 14-day free Team trial (no card) is enough to run one full shift rotation and compare transcripts before and after.