AI writing assistant for Intercom chat support

No — Rewrait works at the operating-system level, so it sits over Intercom rather than installing into it. It works wherever your teammates write: the inbox reply composer, internal notes, and the saved-replies editor, whether you run Intercom in a browser or in its desktop app. There is nothing to add from the Intercom app store, no workspace permissions to grant, and no access to your conversation data — Rewrait reads only the text someone selects, at the moment they press Cmd/Ctrl+Shift+P. Setup is one desktop install per teammate, on Mac or Windows. The upside of the OS-level approach: the same shortcut and the same styles also work in the follow-up email, the Slack thread where you chase engineering, and whatever tool you adopt next year. Your team's voice stops being a per-tool setting.

Fin answers conversations so humans don't have to. Rewrait makes the human conversations better — and those are, by definition, the hard ones. What Fin hands over is the frustrated customer, the edge case, the refund judgment call: exactly the messages where a rushed, flat reply does the most damage. Rewrait lets an agent type the answer fast and rough, select it, and send a version that's clear and on-voice — in seconds, at chat speed. It also covers the writing Fin never touches: internal notes, escalation summaries to engineering, the awkward we-don't-support-that message. So the honest framing is: Fin reduces how many conversations your team handles, and Rewrait raises the quality of every message your team still writes. They don't overlap, and teams running both get compounding returns from each.

It replaces a slower step. Watch what agents do today with a tricky reply: copy the draft, switch to a chatbot tab, paste, prompt, wait, copy, switch back, paste, fix the formatting. Rewrait collapses all of that into select, Cmd/Ctrl+Shift+P, pick, replace — without leaving the conversation, in a few seconds. Variants make tone a single choice rather than a rewrite loop: every result comes with Warmer, Shorter, and More direct alternatives, which maps neatly onto chat's three recurring needs. For the longest answers, Pro and Team also include multilingual voice dictation: speak the rough explanation, get clean text, then rewrite it on-voice — often faster than typing when an agent is walking through complex troubleshooting. The net effect in practice is fewer abandoned drafts and less tab-switching, not an added step.

That is specifically what the Team plan is for. Tone drift on chat teams usually isn't a training failure — it's that every agent carries a private sense of friendly-but-professional, and at 3am with a queue, the private sense wins. Workspace styles replace it with a shared one: the support lead defines styles like Chat reply or Saying no kindly, optionally backed by your actual voice guide in Notion, Confluence, or Google Docs, and every agent on every shift rewrites with the same styles under the same hotkey. New hires write like tenured agents in their first week. Team is $20 per seat per month billed annually, $25 monthly, with no seat minimum — and the 14-day free Team trial (no card) is enough to run one full shift rotation and compare transcripts before and after.