Your agents' writing layer in Zendesk, Slack, and email

No. Rewrait handles the messages agents write themselves rather than automating ticket deflection. Deflection bots like Fin and Zendesk AI handle tickets a human never touches; Rewrait helps with the escalation that needs judgment, the angry reply that needs care, the Slack summary, or the CRM note. Teams can use both: a bot handles automated ticket deflection, while Rewrait helps agents revise the messages they write themselves. The practical difference is where it lives. Platform AI works inside its platform, while Rewrait runs at the OS level on Mac and Windows, so the same shortcuts work in the help desk, Slack, Gmail, and other apps agents type in. If you already pay for a copilot inside your help desk, Rewrait covers writing elsewhere on the desktop.

Macros use static text, so keeping a macro library aligned with policy changes is its own maintenance job. The agent writes a quick first draft with the specifics already in it, then a shortcut rewrites that draft using approved docs in Notion, Confluence, or Google Docs. Because shortcuts read the document itself with read-only, cached, and capped access, editing the refund policy makes the new guidance available to subsequent rewrites. There is no second library to maintain. Macros also stop at the help-desk boundary; Rewrait's shortcuts follow agents into Slack, email, and the CRM with the same hotkey.

Rewrait cannot see your queue. There is no help-desk integration scanning tickets and no background capture: text leaves the agent's machine only when they select it and trigger a shortcut, gets processed to return the rewrite, and is not used to train Rewrait's models or any third-party model. Rewrite history is off by default - if a user opts in, items can be deleted individually - and feedback events never store text. Document integrations use read-only OAuth scopes with encrypted tokens, and only the sources the workspace owner approves can feed shortcuts, capped at 12,000 characters each. Team plans add a written no-training guarantee and a DPA. The full picture, including our subprocessor list and SOC 2 status, is on the security page; for anything beyond it, email [email protected] and a founder answers.

Team is $20 per agent per month billed annually, or $25 month to month, with no seat minimum, so a 12-agent team pays $240 a month on annual billing. Annual billing saves $60 per agent per year. Every agent gets unlimited rewrites (with a fair-use rate limit), 10,000-character selections, premium models, and multilingual dictation, plus the team layer: shared shortcut libraries, company context from Notion, Confluence, and Google Docs, usage analytics, owner-managed seats and billing, and a written no-training guarantee. For comparison, TextExpander Business runs $8.33 per user per month for static snippets and Grammarly Pro is $12 for generic suggestions. Rewrait Team combines shared rewrite shortcuts with approved company context from Notion, Confluence, and Google Docs. Every account starts with a 14-day free Team trial, no card. Teams of 10-50 agents can also run a structured 3-week pilot with success criteria agreed in writing.

From day one, new agents can use the team's shared shortcuts for the messages those shortcuts cover. Instead of relying only on tone feedback, shadowing, and a wiki during the ramp, a new agent can write a first draft, run "Support reply", and apply guidance from the same playbook as experienced teammates. They can compare their drafts with each rewrite and apply the same approved guidance while they work. Add a seat and the agent inherits every team shortcut immediately. Beyond installing the app on their Mac or Windows machine, there is nothing to configure. Support leads can track adoption in the workspace usage analytics.