Your agents' writing layer in Zendesk, Slack, and email

No, and it is not trying to. Deflection bots like Fin and Zendesk AI handle the tickets a human never touches; Rewrait is the writing layer for every message your agents still write themselves - the escalation that needs judgment, the angry reply that needs care, the Slack summary, the CRM note. Teams run both: the bot absorbs volume, and Rewrait makes the human-written remainder fast and on-voice. The practical difference is where it lives. Platform AI works only inside its platform, while Rewrait runs at the OS level on Mac and Windows, so the same shortcuts work in the help desk, Slack, Gmail, and whatever else your agents type in. If you already pay for a copilot inside your help desk, Rewrait covers the rest of the desktop it never reaches.

Macros are static text: the same canned paragraphs every time, recognizable to customers and stale the moment your policy changes - keeping a macro library current is its own maintenance job. Rewrait works in the opposite direction. The agent writes a quick, human first draft with the specifics already in it, then a shortcut rewrites that draft using your approved docs in Notion, Confluence, or Google Docs. The output fits this customer and this ticket, and because shortcuts read the doc itself - read-only, cached, capped - editing the refund policy once updates what every agent ships from then on. There is no second library to maintain. Macros also stop at the help desk boundary; Rewrait's shortcuts follow agents into Slack, email, and the CRM with the same hotkey.

Rewrait cannot see your queue. There is no help-desk integration scanning tickets and no background capture: text leaves the agent's machine only when they select it and trigger a shortcut, gets processed to return the rewrite, and is not used to train Rewrait's models or any third-party model. Rewrite history is off by default - if a user opts in, items can be deleted individually - and feedback events never store text. Document integrations use read-only OAuth scopes with encrypted tokens, and only the sources the workspace owner approves can feed shortcuts, capped at 12,000 characters each. Team plans add a written no-training guarantee and a DPA. The full picture, including our subprocessor list and SOC 2 status, is on the security page; for anything beyond it, email [email protected] and a founder answers.

Team is $20 per agent per month billed annually - two months free versus the $25 monthly price - with no seat minimum, so a 12-agent team pays $240 a month. Every agent gets unlimited rewrites (with a fair-use rate limit), 10,000-character selections, premium models, and multilingual dictation, plus the team layer: shared shortcut libraries, company context from Notion, Confluence, and Google Docs, usage analytics, owner-managed seats and billing, and a written no-training guarantee. For comparison, TextExpander Business runs $8.33 per user per month for static snippets and Grammarly Pro is $12 for generic suggestions; Rewrait's premium buys rewrites fed by your own policy docs, which neither offers. Every account starts with a 14-day free Team trial, no card - and teams of 10-50 agents can run a structured 3-week pilot with success criteria agreed in writing.

Day one, for the messages covered by shortcuts. The usual ramp - months of tone feedback, shadowing, and macro archaeology - exists because the approved way to say things lives in veterans' heads and a wiki nobody reads mid-ticket. Rewrait moves it under the keyboard: a new agent writes the reply they can manage, runs "Support reply", and ships wording pulled from the same playbook your best agent follows. They learn the voice by watching their own drafts corrected toward it on every ticket, which beats reading a style guide once and forgetting it. Add a seat and the agent inherits every team shortcut immediately; beyond installing the app on their Mac or Windows machine, there is nothing to configure. Support leads watch adoption in the workspace usage analytics instead of guessing.